We hope that you are really happy with your order but if for any reason you are not, you may return your order at any time up to and including 14 days from the date of delivery provided the goods remain unopened and in their original packaging.
If you return your purchase by post or courier after the 14-day period, we reserve the right to not offer you a refund in full.
Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care. You are required to arrange and pay for postage of any returned goods. We would suggest using a secure delivery service to return the item/s to ensure that they reach us.
To arrange a return please contact email@example.com and we will allocate you a Returns Code and returns address. Please include your full details and this code with the package to ensure we can process your return as efficiently as possible.
Once we receive your returned goods, a refund, if appropriate, will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.
Please note – no refund or exchange will be given without proof of purchase or for goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 14 days of our notification.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Your statutory rights remain unaffected.