I need to change the contents of my order.
We are dedicated to delivering your order as quickly as possible, and this means that we are unable to make changes once an order has been placed. We are also unable to add, remove or swap products from your delivery.
I've entered the wrong address in my order.
Please get in touch with us at info@dizziak.com as soon as you can and we can see what we can do.
Can I cancel my order?
Our warehouse works quickly to dispatch orders, so please contact us as soon as possible if you need to cancel. We may be unable to stop an order once it has been dispatched, but this does not affect your statutory cancellation rights. Please see our Returns and Refunds Policy for details.
What are your delivery options?
Order before 1pm to receive same-day dispatch (weekdays).
UK
Standard Delivery (2–4 days) – FREE over £30
Standard Delivery (2–4 days) – £3.50
Next Working Day Delivery – £5.50
EUROPE
£15 delivery
Free on orders over €80
EU Duties & Taxes
Orders to EU destinations are shipped duties paid in most cases.
For orders under €150, duties-paid shipping is not supported in the following countries:
Belgium, Luxembourg, Denmark, Czech Republic, Slovakia, Finland, Portugal, Sweden, Poland, Estonia, Latvia, Lithuania, Croatia, Hungary, Slovenia, Bulgaria and Greece.
Orders to these destinations may incur local duties or taxes payable on delivery.
Non-EU European countries are subject to local duties, taxes, customs charges or handling fees on delivery.
USA
$20 delivery
Free on orders over $100
All duties + taxes included
REST OF WORLD
£20 delivery
Orders outside the UK, EU and USA may be subject to local import duties, taxes or customs handling fees payable on delivery.
On occasion, orders can be delayed due to delivery carriers. Please allow up to 15 working days for delivery. If your order hasn't arrived as expected, please contact us so we can investigate. Where an order is confirmed lost, we will refund or replace it.
UK Delivery – Standard & Express
We aim to deliver your order 2–4 working days after dispatch. Express delivery is £5.50. Orders with express shipping placed before the 1pm cut-off are expected to arrive on the next working day. Orders placed after 1pm on a Friday or over the weekend will be processed the next working day.
If you're concerned about your delivery or need more information, email us at info@dizziak.com. Please note that deliveries can be delayed due to events outside our control, including industrial action or severe weather. We'll keep you informed wherever possible. Your statutory rights remain unaffected.
European & International Delivery
We aim to deliver within 3–10 working days depending on destination.
EU delivery – £15
USA – $20 (Free over $100)
Rest of World – £20
If you're having issues with your tracking or your order hasn't arrived within 10 working days, please contact info@dizziak.com and we'll help resolve it.
How does Subscribe & Save work?
Sign up for a subscription and enjoy repeat deliveries at the frequency and duration that suit you. Your payment details are stored securely and you'll be charged automatically for each order. A minimum of two orders is required. After your second order, you can cancel your subscription at any time.